Privacy Policy
1. Introduction
This Privacy Policy explains how Blandon Power Limited (“we”, “our”, “us”) collects, uses, stores and protects your personal information when you visit www.blandongroup.com (the “Website”), create an account, place an order or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
Business Name: Blandon Power Limited
Registered Address: Unit 4, Spring Mill, Avening Road, Nailsworth, Gloucestershire, GL6 0BS
Email: sales@blandongroup.com
Telephone: 01453 840914
If you have any questions regarding this Privacy Policy, please contact us using the details above.
3. Information We Collect
Depending on how you use our Website, we may collect the following information.
Information You Provide
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Company name (where applicable)
- VAT number (where applicable)
- Account username and password
- Order information
- Product reviews
- Contact form enquiries
- Marketing preferences
- Any information you choose to provide when contacting us
Payment Information
Payments are securely processed by our payment providers.
We do not store your full debit or credit card details on our servers.
Information Collected Automatically
When you visit the Website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Products viewed
- Time spent on pages
- Referring website
- Search terms
- Approximate geographic location
- Shopping basket activity
- Purchases
- Advertising interactions
- Cookie identifiers
4. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products
- Provide customer support
- Manage your customer account
- Process refunds
- Prevent fraud
- Verify transactions
- Improve our Website
- Analyse Website performance
- Measure advertising effectiveness
- Respond to enquiries
- Send service emails relating to your orders
- Send marketing communications where permitted or where you have provided consent
- Comply with legal and tax obligations
5. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent (where required)
6. WooCommerce
Our online store is powered by WooCommerce.
WooCommerce stores information necessary to:
- Process your order
- Calculate taxes
- Calculate shipping
- Remember your shopping basket
- Allow customer logins
- Process refunds
- Maintain order records
Order information may be retained for accounting, warranty and legal purposes.
7. Customer Accounts
If you create an account, we will securely store your:
- Name
- Email address
- Saved addresses
- Order history
- Account preferences
You may request deletion of your account at any time, although certain order records must be retained to meet legal obligations.
8. Stripe Payments
Payments made using Stripe are processed securely by Stripe Payments Europe Ltd.
When processing payments, Stripe may collect:
- Name
- Billing address
- Email address
- Payment information
- IP address
- Device information
- Fraud prevention information
Stripe processes this information in accordance with its own Privacy Policy.
We never receive or store your full payment card details.
9. PayPal Payments
If you choose PayPal, your payment information is processed directly by PayPal.
PayPal may collect:
- Name
- Address
- Email address
- Payment details
- Device information
- Fraud detection information
Your use of PayPal is governed by PayPal’s own Privacy Policy.
10. Google Analytics
We use Google Analytics 4 to understand how visitors use our Website.
Information collected may include:
- Pages visited
- Products viewed
- Session duration
- Device information
- Browser information
- Approximate location
- Traffic source
- Website interactions
- Conversion events
Google Analytics cookies are only placed after you have provided consent through our cookie banner where required.
IP anonymisation and other privacy controls may be used where available.
11. Google Ads
We use Google Ads to advertise our products and measure advertising performance.
Google Ads may collect information including:
- Products viewed
- Basket activity
- Purchases
- Device information
- Browser information
- Advertising identifiers
- Website interactions
Where you have consented, this information may be used for:
- Conversion tracking
- Remarketing
- Audience creation
- Advertising performance reporting
12. Google Enhanced Conversions
Where enabled, we may use Google Enhanced Conversions.
This allows securely hashed customer information (such as email address) to be sent to Google to improve the accuracy of conversion measurement.
Only the minimum information necessary is shared and only where permitted by applicable law and your consent preferences.
13. Google Consent Mode v2
Our Website uses Google Consent Mode v2.
Consent Mode adjusts how Google’s services behave based upon the cookie preferences you select.
Where consent is declined, Google’s tags operate in a restricted mode designed to respect your privacy choices.
14. Google reCAPTCHA
We use Google reCAPTCHA to protect our forms from spam and automated abuse.
reCAPTCHA may analyse:
- IP address
- Browser information
- Device information
- Mouse movements
- Time spent on the page
- Other technical information necessary to distinguish human visitors from automated systems.
15. CookieYes
We use CookieYes to manage cookie consent.
When visiting our Website you may:
- Accept all cookies
- Reject non-essential cookies
- Customise cookie preferences
Your preferences are stored so they can be remembered on future visits.
You may change your consent at any time using the Cookie Settings link available on the Website.
16. Cookies
We use the following categories of cookies.
Strictly Necessary Cookies
Required for:
- Shopping basket
- Checkout
- Customer login
- Security
- Fraud prevention
- Cookie preferences
These cookies cannot be disabled because the Website would not function correctly without them.
Analytics Cookies
Used to:
- Measure visitor numbers
- Understand Website usage
- Improve Website performance
Provided through Google Analytics.
Advertising Cookies
Used by Google Ads to:
- Measure conversions
- Deliver personalised advertising
- Enable remarketing
- Improve advertising effectiveness
These are only used where you have consented.
Functional Cookies
Used to remember preferences including:
- Cookie settings
- Language preferences
- Account preferences
17. Marketing Communications
Where you have consented, or where permitted by law, we may send you information regarding:
- New products
- Promotions
- Offers
- Company news
You may unsubscribe at any time using the link included in marketing emails.
18. Fraud Prevention
To help protect both our customers and our business, we may use information provided during checkout to detect fraudulent transactions and protect against abuse.
This may include verification by our payment providers and security services.
19. Who We Share Information With
We only share information where necessary.
Recipients may include:
- Stripe
- PayPal
- Website hosting providers
- Delivery companies
- IT support providers
- Website developers
- Marketing service providers
- Professional advisers
- Accountants
- Government authorities where required by law
We never sell your personal information.
20. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, appropriate safeguards are used, including approved contractual clauses or other lawful transfer mechanisms.
21. Data Retention
We retain information only for as long as necessary.
Typical retention periods include:
- Customer accounts until deleted or inactive
- Order information for at least six years to comply with UK tax and accounting requirements
- Contact enquiries for as long as reasonably necessary
- Marketing records until consent is withdrawn
22. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Request restriction of processing
- Object to processing
- Request transfer of your information
- Withdraw consent where processing relies upon consent
- Complain to the Information Commissioner’s Office (ICO)
Further information is available from the ICO.
23. Security
We use appropriate technical and organisational security measures including:
- SSL/TLS encryption
- Secure hosting
- Firewall protection
- Malware protection
- Access controls
- Strong authentication
- Regular software updates
- Regular backups
- Security monitoring
Although we take appropriate precautions, no Website or internet transmission can be guaranteed to be completely secure.
24. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page together.
26. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:
Blandon Power Limited
Address: Unit 4, Spring Mill, Avening Road, Nailsworth, Gloucestershire, GL6 0BS
Email: sales@blandongroup.com
Telephone: 01453 840914